FAQ

Frequently Asked Questions (FAQ)

 Where do you ship from?

We ship from our trusted fulfillment centers in Europe and Asia to ensure fast and reliable delivery to customers worldwide.

How long does shipping take?

Orders are processed within 1–3 business days.
Delivery usually takes 5–12 business days, depending on your location and local postal service.
You’ll receive a tracking link once your order ships.

How can I track my order?

Once your order has been dispatched, you’ll receive an email containing a tracking number and link.
You can also track your order directly through our Track Your Order page.

 What payment methods do you accept?

We accept all major payment options, including:

  • 💳 Credit & debit cards (Visa, Mastercard, American Express)

  • 💰 PayPal

  • 🏦 Apple Pay / Google Pay (where available)

All payments are processed securely through Shopify’s encrypted checkout system.

 What is your return policy?

We offer a 14-day return policy on most items.
If your item arrives damaged or doesn’t meet your expectations, contact us at info@zenovagadgets.be within 14 days of delivery for assistance.
Items must be unused and in original packaging.

 How can I contact Zenova Gadgets?

Our support team is always ready to help!
Email: info@zenovagadgets.be
We typically reply within 24–48 hours on business days.

 Do you offer warranties?

Yes, most of our products come with a standard 1-year warranty covering manufacturing defects.
For any warranty claims, please reach out to info@zenovagadgets.be with your order number and product details.

Do you offer discounts or promotions?

Yes! We regularly run special offers and seasonal sales.
Subscribe to our newsletter to stay updated on exclusive deals and new arrivals.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us at info@zenovagadgets.be within 12 hours of placing it.
After this time, the order may already be processed for shipment.

Are your gadgets compatible internationally?

Most of our electronic products are universal and come with USB compatibility.
Always check the product description for voltage and plug type details before purchasing.

Still have questions?

We’re here to help!
📩 Contact us anytime at info@zenovagadgets.be or visit our Contact Us page for more ways to reach us.